CRM Customer Support: Free Live Support | Nutshell CRM
Free expert help from the moment you sign up
Most CRMs charge more for basic support — we don’t.
Get fast answer from real humans who care
Our Ann Arbor, Michigan based team is here to help
- Free live support for all users on all plans
- Starts the moment you begin your trial
- Fast response times to keep you moving
- Live chat, AI help, and email help available.
Scheduled phone support is available for Sales Enterprise customers.
Move your data effortlessly and keep nothing behind
Whether you’re coming from spreadsheets, email, or another CRM.
- Start using Nutshell in days, not weeks
- We’ll import your data for you with our White glove import service (just ask!)
- Use our partner, Import2, to bring your data over from another CRM
- Contacts, leads, deals, email lists and more all migrate over
Launch your new CRM in days with expert guidance
Nutshell is rated one of the easiest CRMs to get started and use (plus, you’ve got help)!
- A full Knowledge base for support articles and videos
- Guided and AI-guided set up
- We can help with forms, audiences, tags and more
- Free onboarding for every new customer
- Personalized 1:1 onboarding for customers who qualify
Integrate your other apps without the headaches
We can help you get connected.
- Over 5,000 integrations
- Multiple built-in tools (like prospecting and quoting) to help you lighten your tech stack
- API support for custom integrations (for Sales Enterprise customers)
All the answers you need for CRM success
When our customer service and support experts aren’t assisting customers, they’re hard at work creating articles and videos for our Help Center, where you can find quick answers to common problems and simple guides on how to use Nutshell from top to bottom.
Nutshell CRM customer support FAQs
1. How does the Nutshell CRM customer service team help with data imports?
Our team will review your data and migrate the information into Nutshell for you. During this process, they will match existing fields and create new ones where needed to ensure your contact data populates correctly. When importing your data, we’ll make sure the information is transferred accurately, avoiding duplicates to ensure your data remains clean and ready for use.
2. What do I need to provide the Nutshell CRM service and support team for data imports?
Exporting your data from another CRM into Nutshell is easy. Our team typically only requires access to both accounts to facilitate the import. If not exporting from an existing CRM, our team will ask you to provide the data in CSV or Excel file format. You’ll need to format the spreadsheet with different data types separated into columns following our import spreadsheet template.
3. How long will the Nutshell CRM customer care team take to import my data?
The amount of data you import can affect the time it takes to appear in Nutshell. For instance, a sizable data import may take a little longer to pull through than a short list of contacts. Regardless, you can expect to see your imported data in Nutshell within 24 to 48 business hours.
4. What are Nutshell’s customer support hours?
Our support team is available Monday through Friday from 7:30 AM to 5:30 PM EST via live chat and email. If you contact us outside these hours, we’ll respond as soon as we’re back online.
5. What training and resources does Nutshell provide?
We offer live 30-minute demos, a monthly Best Practices Webinar covering dashboards and pipeline management, and a comprehensive Help Center with articles and videos. All customers receive personalized onboarding to get your team up and running quickly.
6. Is customer support really free on all Nutshell plans?
Yes! Free live chat and email support is included with every Nutshell plan for the lifetime of your subscription. Enterprise plan customers also get scheduled phone support at no additional cost. We believe support shouldn’t be an expensive add-on.